Question

Red Cloud/sync issue

Forum|Forum|7 months ago
November 18, 2025
1 reply
109 views

Hello,

I have the red crossed out cloud icon, click it and see 'Some changes could not be synced with your devices' - if I view offline items, there are none.

Using windows App. Can open vault on web with same machine, items created in app sync up and items created in cloud sync down.

Not sure if it's a bug or I am having an issue, any advice on how to resolve?

1P_Dave

1Password Employee

Hello @daniel77! 👋

I'm sorry that you're seeing an offline message in the 1Password for Windows app. So that I can help further, I'd like to ask you to create and share a 1Password diagnostics report from your Windows PC:

Send a diagnostics report (Windows)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/1password/red-cloudsync-issue/164673
Your forum username: Daniel77

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

D

daniel77Author

thanks Dave :)

XZS-55469-776

1P_Dave

1Password Employee

Thank you for posting the Support ID! It looks like my colleagues were able to help via email, if you have any other questions then don't hesitate to continue the conversation there.

-Dave

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