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paddster7
paddster7
July 3, 2026
Question

Reinstate Family Member

  • July 3, 2026
  • 1 reply
  • 9 views

I am the organizer for my family.  In trying to diagnose a problem with the account of one of my family members, I removed them from the family account.  When I tried to add them back by sending an invitation, I receive an error message that states, “A member with this email address already exists.”

 

Any suggestion about how to add this family member back?

This topic has been closed for replies.

1 reply

Trevor_1P
Trevor_1P
1Password Employee
July 3, 2026

Hi ​@paddster7,

To confirm, did you fully remove them, or suspend them? If you fully removed them, I’d like to have the team take a look at things on our end. To do so, could you send an email message addressed to support@1password.com?

With your email please include:


- A link to this thread: http://​https://www.1password.community/1password-at-home-31/reinstate-family-member-25004​

- Your forum username: paddster7

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thank you!

paddster7
paddster7Author
July 3, 2026

I fully removed them.  The ticket number 657447.

Trevor_1P
Trevor_1P
1Password Employee
July 6, 2026

Hi ​@paddster7,

Thank you for sharing that! I see that you’re in contact with the 1Password Support team over email. To prevent the conversation from occurring in multiple places, I’ll close this thread so the conversation can continue there.

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