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J
J_schwinn
August 3, 2025
Question

Remove 1P when bringing iPhone in for repair?

  • August 3, 2025
  • 1 reply
  • 129 views

I need to bring my iPhone in for repair, it needs a new camera module.

Would you recommend deleting 1P from the iPhone?

If the answer is yes what’s the best way to delete it safely?

Would Travel mode be the best solution? I haven't used it before and it seems like a good tool for this scenario.

and do you have any other safety tips that you’d recommend for prepping the iPhone for major surgery, or a potential swap, or days in repair?

I have already: removed everything from the wallet, turned off cash transactions in Apple Pay, and I will shut off “find my iPhone” before I go to the store.

thank you!

App version 8.11.3

1 reply

1P_SimonH
1P_SimonH
Community Manager
August 4, 2025

Hi @J_schwinn,

Good question! We don't have an official recommendation from 1Password, but Apple recommends making a backup and then erasing your phone before you send it in for service. That seems sensible for a situation like yours where it might be multiple days or they're just going to fully give you a new device. Once you get your phone back or your replacement phone, you'll be able to restore from the backup and you'll be back in business! 

I hope this helps and let us know if you have any questions!

J
J_schwinnAuthor
August 4, 2025

Thank you Simon

I got lucky and they were able to replace the camera module in under 2 hours.

I had made the changes that I mentioned; remove wallet items, I did use Travel Mode in 1Password, which was very easy. Then while I was at the Apple Store they required me to log into iCloud and enter the “find my” app where they then put the iPhone into “repair mode”

it all worked very well and my phone is fixed.

What is Repair Mode?

Repair Mode, introduced in iOS 17.5, allows users to keep their iPhone's security features active while the device is being repaired. This includes maintaining the Find My and Activation Lock features, which help protect against unauthorized access.

Benefits of Repair Mode

  • Data Protection: Your personal information remains secure during repairs.
  • Tracking: You can track your device's location using the Find My app.
  • No Need to Disable Security: You do not have to turn off Find My, simplifying the repair process.

 

1P_SimonH
1P_SimonH
Community Manager
August 4, 2025

Glad to hear they were able to make such short work of it, @J_schwinn, and that Travel Mode was helpful!

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