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W
wonnage
December 23, 2023
Question

Repeated DUO prompts when using 1Password for Safari on iOS

  • December 23, 2023
  • 16 replies
  • 952 views

I was getting a duo prompt every time Safari was started - e.g after a force close from the app switcher, or when iOS naturally kills it after being backgrounded for a while. This persisted until I read another thread about constant login emails, where another user https://1password.community/discussion/comment/701700/#Comment_701700 iCloud private relay being a factor.

Turning off private relay and approving the push resolved the issue, even after turning relay back on and force closing Safari again. It seems these issues are related - hope this helps with finding the cause.

1Password Version: 8.10.22
Extension Version: 2.17.10
OS Version: iOS 17.2
Browser: Safari

16 replies

Show previous replies
M
MASTERNC
February 5, 2024

Turning off Private Relay did not solve the issue because it reappeared after authenticating with it off and then turning it back on.

1P_Dave
1P_Dave
1Password Employee
February 5, 2024

@MASTERNC and @miker2k

I'm sorry that you're also both affected, our team is testing a fix for the issue and we hope to release it in a future update as soon as possible. For now, please try the workaround in my previous post.

-Dave

W
WillFulmer
February 12, 2024

Same issue being reported here on iOS iPhone. Not occurring on iPadOS or MacOS.

1P_Dave
1P_Dave
1Password Employee
February 12, 2024

@WillFulmer

I'm sorry for the trouble, please see the workaround mentioned earlier in the thread if you haven't already. The team is working to get a fix released.

-Dave

U
unpassword
February 19, 2024

Trying the workaround for now. Noticed "Share across devices" toggle and disabled it. As of now, it's off on my iPhone but still enabled on my desktop Mac.

1P_Dave
1P_Dave
1Password Employee
February 20, 2024

Hello everyone,

Our developers have fixed an issue that caused the 1Password browser extension to ask for Duo authentication every time you unlocked 1Password for Safari on iOS.

Please update to 8.10.26: How to keep 1Password up to date

After updating, if you're still running into the issue, then let me know and I can help further. Thank you all for your patience.

-Dave

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