Solved

Repeatedly asked to set up touch ID

Forum|Forum|1 year ago
November 6, 2024
10 replies
1673 views

I have enabled touch ID on my Mac. It works fine when I choose to use it. Quite often I choose not to use it, to reinforce the memory of my password.

If I don't use touch ID when I initially unlock 1Password, it always prompts me to set up touch ID after successfully logging in. This is a pretty recent development. I've attached a screenshot of the prompt I keep getting.

Is there any way to stop this from happening?

1Password Version: 8.10.52
Extension Version: N/A
OS Version: macOS 14.7.1
Browser: N/A

macOS

Best answer by 1P_Dave

Hello @Baz! 👋

I'm sorry that you're seeing an unexpected prompt asking you to setup Touch ID when you unlock 1Password for Mac using your account password. I've been able to reproduce the same issue on my end and I've filed an internal work item to have our development team investigate further and get this fixed. I'm sorry for the inconvenience.

By the way, I did not select the beta channel. That happened by itself

1Password is designed to only download beta updates if a user explicitly chooses to switch release channels. Have you used the beta version of 1Password for Mac in the past as any point?

-Dave

ref: dev/core/core#33895

BazAuthor

I should mention that this is not exclusive to the beta version. I rolled back to the production version and it still happens. By the way, I did not select the beta channel. That happened by itself, but I'm not sure when.

1P_DaveAnswer

1Password Employee

Hello @Baz! 👋

I'm sorry that you're seeing an unexpected prompt asking you to setup Touch ID when you unlock 1Password for Mac using your account password. I've been able to reproduce the same issue on my end and I've filed an internal work item to have our development team investigate further and get this fixed. I'm sorry for the inconvenience.

By the way, I did not select the beta channel. That happened by itself

1Password is designed to only download beta updates if a user explicitly chooses to switch release channels. Have you used the beta version of 1Password for Mac in the past as any point?

-Dave

ref: dev/core/core#33895

R

raphael_l

The same issue still exists since at least 1 1/2 years.

Is there ever going to be a fix for this?!

BazAuthor

Thanks Dave.

I've never used the beta version. I only noticed that I was running the beta version this morning since the icon seemed to be changed. I see you pushed out a new beta version today and that's when I was switched over.

There were two things that happened recently:

Yesterday support helped me resolve the "Offline item: Permission error". I logged out of my account and logged back in and that fixed it. The error condition arose after I moved an entry from one vault to another.

A couple of days ago I turned on the "Show 1Password Developer in Sidebar". I was just curious what it would show.

Other than those two things, I've not messed around with anything for a long time. My suspicion is that it was caused when logging back in. I noticed some of my settings were preserved and some weren't. I expected none to be preserved. Maybe there's a bug in the management of settings when logging back in.

1P_Dave

1Password Employee

@Baz

Thanks for the reply. As mentioned, seeing a Touch ID prompt when unlocking 1Password for Mac using your account password is a known issue. However 1Password shouldn't switch release channels without your explicit action. Can you check the following:

Open and unlock 1Password for Mac.
Click on 1Password next to the  in the menu bar.
Click Settings.
Click Advanced.

What is "Release Channel" currently set to? When you switched from the beta to the stable version yesterday, did you follow the steps in this guide, including the step to remove all of your 1Password data: Use 1Password beta releases

-Dave

BazAuthor

@1P_Dave, One thing - I only brought up the beta issue because I noticed, when reporting my version for the issue of this thread, that I was on the beta channel. I then added the follow-up post mentioning the accidental switch to beta in order to eliminate the possibility that the beta was causing the touch ID issue. The beta/release issue is not really affecting me currently (visibly).

In the "Advanced" section of preferences it says "Production". I set it to that yesterday and it has remained that. I did reboot this morning so that setting seems to be stable. Yesterday, I just downloaded a fresh copy of 1Password and installed it. I don't recall whether I went back into preferences to set it to "Production" when I was still running the beta or when I was running production. I did not uninstall the beta before doing the install of the production release.

Reading into that link you provided, there is the suggestion that my local data might have some beta cruft left over. I will follow the steps mentioned to clean that up.

1P_Dave

1Password Employee

@Baz

Thanks for the reply. I recommend following the steps under "To stop using the beta" in the guide that I posted, they'll make sure that you're properly set for the production channel going forward.

If you do see yourself back on the beta version unexpectedly in the future then let me know and I can dig deeper. 🙂

-Dave

C

chrisk7777

@1P_Dave Was the fix ever released into mainline?

I'm on latest production and the post-login prompt happens after every unlock.

Steps to reproduce:

Open Mac 1Password
Unlock using Master password (not fingerprint)
Successfully unlocks
Fingerprint prompt appears and captures focus

Version details: 1Password for Mac 8.10.72 (81072027)

1P_Dave

1Password Employee

@chrisk7777

I'm sorry for the late reply. The issue is still open with our development team, I've added your report to our internal work item for the issue.

-Dave

S

slawiko

Why is that marked as solved although it is clearly not solved?

1P_Dave

1Password Employee

@slawiko

Marking a post as a solution to a thread doesn't mean that the issue/request itself is fixed or closed. It's a way to highlight the most up-to-date answer for anyone who stumbles onto the thread in the future.

I've let the team know that you're affected by the issue as well, I'm sorry for the inconvenience.

-Dave

K

katherraptor

Hello, This is happening to me as well and it is REALLY annoying. I'm on the latest version on the production release channel and this is a significant frustration point in my general workflow. It's been 8 months is this going to be resolved anytime soon?

1P_Dave

1Password Employee

@katherraptor

I'm sorry for the disruption that this issue is causing. Our development team is currently working on an overhaul of the 1Password unlock experience and we expect that this overhaul will resolve this issue however I don't have an ETA on when this work will be ready to be released.

For the time being, I can offer some workarounds. Do you only see the message when you unlock 1Password using your account password? Do you have Touch ID unlock enabled for 1Password? You can read more here:

Use Touch ID to unlock 1Password on your Mac

I look forward to hearing from you.

-Dave

C

chrisk7777

Hi @1P_Dave

I understand that you want to tie the bug fix to a feature release, but this bug has been present for months. Any chance for a hot fix ahead of the full unlock overhaul?

The only workaround that has worked for me is to completely disable Touch ID in 1Password.

Cheers
Chris

S

snappy

I'm getting this on version 8.12.10 BETA channel. It happens everytime I login or unlock and is rather annoying.

1P_Dave

1Password Employee

@snappy

I'm sorry that the prompt is getting in the way. I've added your report to our internal work item as well.

The prompt should only appear if you're unlocking 1Password using your account password but you have Touch ID enabled. Let me know if you're seeing it in any other scenario.

-Dave

issue=DV-62

Gilles

Same here, that popup is useless, or maybe should show once every month

Please disable that popup, I use Touch ID, and I am aware of it, so I do not need to see this everytime I go back to my Mac

MacOs 26.5 MBA M1

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