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March 9, 2022
Question

Report: 1Password Safari Extension (Latest Version) Doesn't Properly Fill Username on TaxAct.com

  • March 9, 2022
  • 3 replies
  • 69 views

On the website https://taxact.com, the 1Password extension doesn't seem to work right. It correctly fills the password, but the username field gets "erased".

Thanks


1Password Version: 8.x.x (Early Release)
Extension Version: 2.x.x (latest)
OS Version: macOS 12.2.x

3 replies

March 18, 2022

Hey @nimvio! I'm able to fill a test login on that site without any issues. I'm curious as to why we're having different experiences. Can you let me know what browser you're using and what version of the extension you have?

March 19, 2022

I'm seeing the same problem on TaxAct.com

macOS

Safari Version 15.3 (17612.4.9.1.8)

1Password 7
Version 7.9.3 (70903003)
1Password Store

1Password Employee
March 25, 2022

@nimvio & @kevinashworth

You're right, we've been able to reproduce this issue on taxact.com from Safari. Interestingly enough, it works with 1Password in Chrome. Nonetheless, I've gone ahead and filed the issue with our development team, hopefully we can get this fixed in a future release.

In the meantime, to autofill your credentials in Safari I'd recommend using the drag and drop feature to autofill the username and password. I realize this is not ideal, but should achieve what you're after.

ref: dev/core/core#3795