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HNofX82
Nov 9, 2026 8:15 AM UTC
Question

Request to take care of this ticket ASAP..

[2ZPK1N-M5ZWV]

Can someone please respond to this ticket ASAP. 
I was assured the discount as per my last years subscriptions, but its not the same. 

I have 24 hours left to subscribe.. 

Thanks.

    This topic has been closed for replies.

    4 replies

    1P_Dave
    1Password Employee
    1P_Dave
    1Password Employee
    Nov 9, 2026 4:09 PM UTC

    Hello ​@HNofX82! 👋

    Thank you for the post. I’m not finding a support ticket opened using the email address that you use for your community account, did you use a different email address to open the ticket? 

    Regarding the Support ID, it should be in a format with six numbers like this: 123456. Do you see such a number in any email that you received from our support team? 

    -Dave

    HNofX82Author
    Nov 9, 2026 9:20 PM UTC

    1Password Support Request 846235

    HNofX82Author
    Nov 9, 2026 9:36 PM UTC

    Ticket is uselessly so long with continuous AI reply on billing issues too. 
    These only adds troubles for customers too. 

    1P_Dave
    1Password Employee
    1P_Dave
    1Password Employee
    Nov 9, 2026 9:40 PM UTC

    ​@HNofX82 

    Thank you for sharing the Support ID! I see that my colleague sent you a reply this morning and we just received a reply from you. My colleague will send you another email as soon as possible. 

    Since we have a communications channel open via email, I’ll close this community thread. 

    -Dave

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