Running the 1Password Installer to upgrade from 7 to 8.

Forum|Forum|3 years ago
April 23, 2023
3 replies
226 views

Running the 1Password Installer to upgrade from 7 to 8. Stuck on the first window where it says, "Waiting for data to be moved. Don't quit this app." Nothing has happened for twenty minutes. Just stuck. What should I do?

1Password Version: 7
Extension Version: Not Provided
OS Version: 12.6.5
Browser:_ Not Provided
Referrer: forum-search:https://1password.community/search?Search=upgrade%20to%201password%208

macOS

GreyM1P

1Password Employee

Hi there @mattsondillon

Considering that window has been stuck there for a while, you can safely quit it. Then, open 1Password 7 again and look to see if you have a Primary vault showing in the sidebar.

If you have a Primary vault, you should migrate its contents to your 1Password account (if you haven't already), then delete the Primary vault so that the 1Password 8 installer doesn't try migrating it again.

If you don't have a Primary vault, and everything is showing in your 1Password.com vault(s), you can quit 1Password 7 completely and run the 1Password 8 installer again.

Let me know how that goes, and I'll be here if you need anything. :)

— Grey

A

Anonymous

I quit the installer with no problems. I will try your suggestion. Thanks.

1P_Dave

1Password Employee

@mattsondillon

Let us know if you run into any further issues and we'll be happy to help. 🙂

-Dave

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