Safari browser extension says: "Add browser extension"

Hello, @tyrion2016. Thank you for reaching out. I'm sorry about the issue you're encountering with 1Password.

Are you experiencing this problem only with 1Password for Safari? Does reinstalling the extension improve the behaviour?

1. Right-click the Safari icon on your macOS dock and select Quit.
2. Open Finder > Applications, and drag 1Password for Safari to the Trash, and empty the Trash.
3. Download and install a new copy of 1Password for Safari from this link -> https://apps.apple.com/us/app/1password-for-safari/id1569813296?mt=12.

Let me know how that goes.

-Evon

Hello: I noticed this problem for weeks. I uninstalled, deleted and reinstalled the extension 2 hours ago but the problem still persists.

@tyrion2016,

Thank you for your reply. I'm sorry that didn't work. So that I can take a closer look at the issue you are experiencing, I would like to request that you send us some information to mailto:support+forum@1Password.com. With your email, please include the following:

• A link to this thread: https://1password.community/discussion/149392
• Your forum username: tyrion2016
• A diagnostics report from the 1Password extension:
• Generate a diagnostic report from the 1Password extension using the steps here -> https://support.1password.com/diagnostics/
• Attach the file to your email.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and ensure it has reached the right place. Thank you!

-Evon

Evon: Mt support ticket ID is IXR-55878-895.

@tyrion2016, I've located your support ticket, and we will contact you as soon as possible about this issue. Let's continue the conversation there. I'm closing this thread to prevent duplication of effort. 🙂

-Evon

ref: IXR-55878-895