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July 1, 2024
Question

Safari, Chase.com auto fill issues

  • July 1, 2024
  • 7 replies
  • 146 views

Has there been a fix for the issue where 1Password in the Safari browser isn't able to detect and fill fields on Chase.com? This initially worked fine, but stopped working around 6 weeks ago.


1Password Version: 8.10.34
Extension Version: 2.25.1
OS Version: macOs 14.5
Browser: Safari

7 replies

1Password Employee
July 3, 2024

Hi @Trey01, thanks for reaching out!

Can you clarify if you're referring to an issue with filling on https://secure.chase.com/ or https://www.chase.com/?

I can confirm that there is a known issue with filling on the Chase website when visiting the https://secure.chase.com/ webpage that our development team is investigating. If this is impacting you, let me know, and I'll share your experience with our development team.

In the meantime, you should still be able to fill your credentials and sign in when using the "Welcome" login form directly on the Chase home page: https://www.chase.com/.

Let me know if that works for you and if you have any questions!

-David

Trey01Author
July 3, 2024

I am having an issue with https://secure.chase.com/. Using https://www.chase.com/ works like it should. Thank you.

1Password Employee
July 3, 2024

@Trey01

Thanks for clarifying! It's good to hear that you're able to fill successfully on the Chase home page. I've shared your experience with our development team in the meantime while they look into the issue on https://secure.chase.com/, and I apologize for any inconvenience.

Let me know if there's anything else I can help you with!

-David

ref: dev/core/core#2900

July 10, 2024

When I try to initially log into chase.com at https://secure.chase.com/web/auth/nav?navKey=requestDashboard#/logon/logon/chaseOnline, neither the username nor the password get filled by 1Password. In other other cases, everything works fine.

Researching the issue, I noted that field IDs vary from page to page. When a page uses userId-text-input-field and password-text-input-field, everything works. The page that does not work uses userId-input and password-input.

Is there a way that I can tell 1Password to auto fill fields with different user ID?

Thanks.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

1P_Tommy
1Password Employee
July 10, 2024

@RamonaSteve

I've merged your post with the other reports.

ref: dev/core/core#2900

July 10, 2024

Thank you, @1P_Tommy. I did a search before I opened this issue and did not see anything come up. Would you mind sending me the link the other reports.

Thanks again.

1P_Tommy
1Password Employee
July 10, 2024

No worries. Search sometimes is not that fruitful. https://1password.community/discussion/comment/713966