Safari Extension and Touch ID no longer play together

@kevbob

Thank you for the additional information. We'll keep an eye out for further reports of the issue. 🙂

-Dave

Just a note, I too experienced this problem. It cropped up with the last update to the Safari extension. The solution @1P_Tommy provided worked for me. Thanks!

Joseph

@josmac

I'm happy to hear that Tommy's instructions helped and that everything is working again. 🙂

-Dave

Are you experts willing to revisit this issue? It once worked for me that signing into 1Password via the icon in Safari would give me a pop up window with a finger print and accept touch ID. Now that is doesn't work, I miss it. I carefully followed the process suggested by ag_tommy and it doesn't work for me. Because it once worked, should I suspect some problem in a plist somewhere and delete that file?
But first Q: Is this still supposed to work now or did something change?
I have a MacBookPro 16" with M1 chip running Ventura 13.5 And 1Password is 8.10.8
with 1Password for Safari being 2.13.0
I have tried deleting 1Pwd for Safari and reinstalling, but that just brings it back from the cloud which might not really be a fresh copy. Are there other things I can try? or just wait for the next round of updates?

Geoff Mather

Hey @GeoffMather

Let's get you over to email support were we can look at diagnostic reports from the device and see if we can get you in a better place. I'd like to ask you to create a diagnostics report from your device:

1. Open 1Password.
2. Press command and comma. The 1Password settings (preferences) will open.
3. Tap Advanced.
4. Click Send Diagnostics.
5. Click Reveal to locate the report in your downloads folder.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

• Your forum username: GeoffMather

• A link to this thread: https://1password.community/discussion/comment/692127/#Comment_692127

• Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Thanks for you help. I have followed these instructions and the support ID is
[#LEN-41163-177]

Geoff

Thanks Geoff.

ref: LEN-41163-177

I have the same issue but on Sonoma (beta 4) and nightly - looks like the browser extension just won't communicate with the app at all. Touch ID not working in browser, and if I unlock app, browser remains locked, and vice versa.

(support request filed but as yet no support ID number received)

Hey @AndyQ

It's here. Someone will be with you as soon as possible.

ref: QUZ-26569-169