Skip to main content
May 6, 2023
Question

Safari Extension appears to crash Safari on iPad Pro

  • May 6, 2023
  • 13 replies
  • 648 views

iOS: 16.4.1 (a)
1Password: 8.10.4

When extension is enabled, Safari crashed frequently and often almost immediately on activation. When disabled, no problems.

Other than disabling the extension, any ideas to fix it?


1Password Version: 8.10.4
Extension Version: 8.10.4
OS Version: iOS 16.14(a)
Browser:_ Safari

13 replies

1P_Dave
1Password Employee
May 9, 2023

@tjfoth

Thank you for the reply. Please send an email to support+forum@1Password.com with a link to this thread and, once we've received your email, one of my colleagues can generate a secure upload link so that you can share the file with the support team. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place.

-Dave

May 9, 2023

Done. This is the ID from my sending the link: [#XEK-68616-248]

Thanks for your help.

1P_Dave
1Password Employee
May 10, 2023

@tjfoth

Thank you for posting the Support ID. I see that your ticket has made it to the right team and one of my colleagues will send you a reply as soon as possible. To prevent having the same conversation in two places at once I'm closing this thread. 🙂

-Dave

ref: XEK-68616-248