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A
Anonymous
November 3, 2023
Question

Safari extension cannot save new login

  • November 3, 2023
  • 1 reply
  • 78 views

Tried to add a new logion in Safari with the 1Password extension but the popup displays "Failed to save new item"

1Password Version: 8.10.18
Extension Version: 2.16.0
OS Version: 13.6.1
Browser: Safari 17.1

1 reply

steph_giles
steph_giles
1Password Employee
November 8, 2023

Hey @drpbier,

I'm sorry for the trouble you have had when saving an item. Can you give these steps a try and let us know if it get's things back on track:

  1. Right click the 1Password icon in your browser toolbar and choose Settings.
  2. Under General, disable "Integrate with 1Password app".
  3. Under Accounts & Vaults, sign out of your account.
  4. Sign back into your account.
  5. Go back to General, and re-enable "Integrate with 1Password app".

Let us know how you get on.

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