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S
SturatWorkey
April 26, 2025
Question

Safari extension causes crash on some sites

  • April 26, 2025
  • 1 reply
  • 216 views

Recently, Safari 18.4 on iMac Ventura 13.7.5  does not recognize mouse clicks on some webpages. Then, when I try to close that page, Safari crashes. 

I tried turning off the 1Password Browser Extension, and the error goes away. 

Any thoughts?

 

1 reply

1P_Dave
1P_Dave
1Password Employee
April 29, 2025

Hello @SturatWorkey! 👋

I'm sorry that you're running into issues in Safari when 1Password for Safari is enabled. As a start, make sure that you're using the latest version of 1Password for Safari: How to keep 1Password up to date in your browser

If you still see the issue after updating, or you're already running the latest version, then can you check to see if you can reproduce the same issue in a new Safari profile: Use profiles in Safari on Mac

This will tell me more about the issue and I can advise further. 

-Dave
 

S
SturatWorkeyAuthor
April 29, 2025

Thanks for the reply.

I used your suggestion to make a new Safari profile, switched to that profile, and the problem still exists. It takes 2 or 3 mouse clicks for the page to respond. 

Closing those pages causes Safari to crash with the error Namespace SIGNAL, Code 6 Abort trap: 6 error

Stuart

1P_Dave
1P_Dave
1Password Employee
April 30, 2025

@SturatWorkey 

Thank you for confirming that the issue also occurs in a new profile. So that the team and I can investigate further, please send in the crash report as an attachment and include a diagnostics report from 1Password for Safari as well: 

Send a diagnostics report (browser extension)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/safari-extension-causes-crash-on-some-sites/155183/replies/155336
  • Your forum username: SturatWorkey
  • The crash report as an attachment.


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

 

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