Safari extension crash

Hi @bdkfill!

What version of the 1Password app is this happening with, and on what version of iOS?

Hi @ag_ana,
iOS Version is 15.0
Crashes with 1Password version 7.8 and 7.8.1

@bdkfill:

Thank you for the confirmation! I asked for this because we are aware of a scenario in which 1Password can crash on older versions of iOS, but since you are already on iOS 15, this is something different. I would like to ask you to generate a https://support.1password.com/diagnostics/?ios and email it to us to mailto:support+forum@agilebits.com, so we can take a closer look at why this is happening to you.

After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

Looking forward to your message!

@ag_ana

Thank you for your help.
That's weird, when i click send diagnostics, only the 1Password browser opens with the url support.1password.com/contact

Hi @bdkfill:

Do you have the standard iOS Mail app installed with an account configured? The 1Password app is only able to send diagnostics reports through the built-in iOS Mail app, and if it is not installed or not configured with at least one account, it will just redirect to that page.

Hi @jack.platten

iOS Mail App is installed and two accounts are configured

@"jack.platten"
1Password is installed via MDM and sharing to non managed accounts is disabled. Is there another way to send diagnostics?

@"jack.platten"
Got it running and sent the diagnostics.
Ticket ID is [#CIR-18575-587]

Hi @bdkfill:

I've located your diagnostics report in our system, and someone will be able to assist you further there.

Cheers!

ref: CIR-18575-587