Safari Extension Inconsistency: Icon Behavior and Unlocking Issues

Hey @homicki,

I'm sorry for the trouble you are having with 1Password for Safari. I'd like to start by testing to see if the integration between 1Password in your browser and your 1Password app is working as expected.

Can you follow these steps:

1. Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit".
2. Quit your browser by right clicking its icon in the Dock and selecting "Quit".
3. Open and unlock 1Password.
4. Open your browser and let us know if 1Password is also unlocked here?

Let us know how you get on!

Yes, in the case of a clean restart it all works. The issue is after 1Password auto-locks, in Safari, the 1Password icon in a username field often will not bring up the unlock dialog, or even if it does, I need to use the icon on the browser toolbar to autofill. This happens at least once a day with Safari.

I see there was a new update to the Safari extension. The best I can say is that this made things "less terrible."

Safari still often thinks 1Password is locked when it was unlocked. The icon in the username field does not respond. When I click on the icon in the browser frame it slowly realizes 1Password is unlocked, and lets me autofill from there. But everything is still slow, extra clicks, and takes longer. 1Password 8 continues to be a downgrade from 1Password 7 in most ways.

Safari extension using integration with desktop app runs terribly slow. When I turned off the integration, the Safari extension started working quite fast.

Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit".
Quit your browser by right clicking its icon in the Dock and selecting "Quit".
Open and unlock 1Password.
Open your browser and let us know if 1Password is also unlocked here?

Following these steps, I get an endless "Loading ..." message when clicking the 1Password icon in the Safari menu bar.

Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit".
Quit your browser by right clicking its icon in the Dock and selecting "Quit".
Open and unlock 1Password.
Open your browser and let us know if 1Password is also unlocked here?

Yes, when I follow those instructionst 1Password is unlocked in Safari-though sometimes it takes multiple seconds for the icon in the Safari titlebar to respond (I'm using an M1 MBP and everything else I use is very fast).

After 1Password locks due to inactivity, the slowness and inability to unlock directly from form fields as described in my previous comments starts to happen again.

The latest new issue is that when I click the 1Password icon in the Safari titlebar, it sits there with a "Synching..." message for a long time.:

The issues do not usually happen right after following the steps above, but always do within a few hours or at most a day of use.

@homicki and @jaknudsen

I'm sorry that you're continuing to see issues with 1Password in Safari. As a start, make sure that you're running the latest versions of macOS, 1Password for Safari, and 1Password for Mac:

• How to keep 1Password up to date
• How to keep 1Password up to date in your browser
• Update macOS on Mac - Apple Support (CA)

If the issue occurs after updating, then I'd like to ask for some logs in order to investigate further:

• The extension console log: https://support.1password.com/cs/extension-console-log/
• A diagnostics report: https://support.1password.com/diagnostics/

Attach both files to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/143035/safari-extension-inconsistency-icon-behavior-and-unlocking-issues
• Your forum username: homicki or jaknudsen
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave