Question

Safari extension is blank

Forum|Forum|1 year ago
September 22, 2024
7 replies
310 views

I have an iPhone 16 with iOS 18 and 1Password 8.10.46 (81046023) installed through TestFlight. I logged intro 1Password and enabled the Safari extension, but I only get a black page when I try to open the extension (see below).

I tried downgrading back to the App Store version, but it complained the database is newer than the installed app version. I tried disabling the extension, force quitting with apps, restarting the phone, then opening the apps and enabling the extension, but I get the same result. I can log into my.1password.ca without issue.

Any ideas what may be going on here?

Thanks.

1Password Version: 8.10.46 (81046023)
Extension Version: 8.10.46 (81046023)
OS Version: iOS 18
Browser: Safari

iOS

1P_Dave

1Password Employee

Hello @stmorrpom6cenz! 👋

Thank you for helping us to test the beta version of 1Password for iOS, I'm sorry that 1Password isn't loading in Safari. I'd like to ask you to create a diagnostics report from your iOS device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

A link to this thread: https://1password.community/discussion/148397/safari-extension-is-blank
Your forum username: stmorrpom6cenz
Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

S

softleaf

@1P_Dave

I reported this a couple days ago on my iPhone 16 Pro Max: #JGN-97812-465

Thanks!

T

Tycho

Same issue as well

S