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February 20, 2025
Solved

Safari extension performance

  • February 20, 2025
  • 1 reply
  • 440 views

In the past couple weeks, I've had increasingly bad performance by the 1Password Safari extension. The field-based dropdown doesn't...drop down. The browser bar-based icon won't open, either. I'll click on both and nothing happens. Until maybe 5 minutes later well after I've manually cut & pasted a password from the desktop app. 

Clearly the app is unlocked, but the extension doesn't reflect the same status. Most of the time it just appears frozen. Maybe eventually it unlocks itself, but by then I'm long past the need for it. This is unacceptable and really just defeats the purpose of the extension.

Of course, I've checked that I have the most recent version, I've tried killing the browser process and restarting, I've just nuked and reinstalled the extension--none of that seems to make a difference. Next time I open the browser, still the same slow performance. 

Any other ideas?

/mike

Best answer by 1P_Dave

Hello @trigrman! 👋

I'm sorry that you're running into performance issues with 1Password for Safari. It sounds like something might be going wrong with the connection between the browser extension and the desktop app. Can you try the following test: 

  1. Open your browser.
  2. Right-click on the 1Password icon in your browser's toolbar and click Settings.
  3. Turn off "Turn off "Integrate this extension with the 1Password desktop app".


Now with app integration temporarily turned off, do you still see a delay when unlocking 1Password for Safari using your account password? Or are things snappier now? 

-Dave

1 reply

1P_Dave
1P_DaveAnswer
1Password Employee
February 21, 2025

Hello @trigrman! 👋

I'm sorry that you're running into performance issues with 1Password for Safari. It sounds like something might be going wrong with the connection between the browser extension and the desktop app. Can you try the following test: 

  1. Open your browser.
  2. Right-click on the 1Password icon in your browser's toolbar and click Settings.
  3. Turn off "Turn off "Integrate this extension with the 1Password desktop app".


Now with app integration temporarily turned off, do you still see a delay when unlocking 1Password for Safari using your account password? Or are things snappier now? 

-Dave

trigrmanAuthor
February 28, 2025

I did this amongst other stuff to re-connect the browser extension to the app, and that seemed to make things behave better. Though I still really struggle with the Passkey functionality, especially logging into Google. That doesn't work well no matter what I do.