Safari extension requires password to unlock every use

Hello ​@1bvr! 👋

I’m sorry that you’re being unexpectedly prompted to unlock 1Password for Safari. If Face ID is enabled for both your iPhone and 1Password, you should be able to use it to unlock 1Password for Safari. Can you try to restart your iPhone and then unlock 1Password for iOS using Face ID before you open Safari and unlock 1Password there. 

If you’re still asked to unlock 1Password using your account password in Safari then I'd like to ask you to create and share a 1Password diagnostics report from your iOS device:

Send a diagnostics report (iOS)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:
- A link to this thread: https://www.1password.community/1password-at-home-31/safari-extension-requires-password-to-unlock-every-use-25546
- Your forum username: 1bvr

You should receive an automated reply with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

Hi ​@1P_Dave. After following the steps you outlined above, I’m still experiencing the same behavior with the Safari extension locking after a few minutes and not attempting/allowing unlock with Face ID anymore even though Face ID unlock works within the app.

I sent in a diagnostics report, but I will add that I am seeing this same behavior with two different iPhones and an iPad, so it does not appear to be isolated to a specific device or installation. Ticket ID is 792755.

​@1bvr 

Thank you for sharing the diagnostics report! One of my colleagues will reply to your email soon. 

-Dave