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rensa
January 23, 2025
Solved

Safari extension setup screens keep appearing

  • January 23, 2025
  • 3 replies
  • 144 views

Hi there,

I'm finding that I'm periodically asked to set up the 1Password Safari browser extension when I start Safari, maybe 1–2 times a week:

Happy to chase down other info if needed!


1Password Version: 8.10.56
Extension Version: 8.10.56.28
OS Version: macOS 15.3
Browser: Safari

Best answer by 1P_Dave

Hello @rensa! 👋

I'm sorry that you're seeing an unexpected welcome screen when opening Safari. Earlier versions of iOS/macOS 18.3 had an issue where browser extension storage used by 1Password for Safari would be cleared unexpectedly. This issue should now be resolved with beta 3, released last week.

Can you ensure that you're running the latest beta version of macOS? If you still see the issue after updating, or if you're already running the latest version, then let me know.

-Dave

3 replies

1P_Dave
1P_DaveAnswer
1Password Employee
January 23, 2025

Hello @rensa! 👋

I'm sorry that you're seeing an unexpected welcome screen when opening Safari. Earlier versions of iOS/macOS 18.3 had an issue where browser extension storage used by 1Password for Safari would be cleared unexpectedly. This issue should now be resolved with beta 3, released last week.

Can you ensure that you're running the latest beta version of macOS? If you still see the issue after updating, or if you're already running the latest version, then let me know.

-Dave

rensa
rensaAuthor
January 27, 2025

Good to know! I'll update the morning and let you know 😊

rensa
rensaAuthor
February 11, 2025

This is looking better now that I'm on the public macOS 15.3! Thanks!

1P_Dave
1Password Employee
February 11, 2025

@rensa I'm happy to help. Since this issue is resolved, I'll close this thread. 🙂