Safari extension sync issues

Hello @asportnoy! 👋

I'm sorry that you're running into trouble when saving passwords in Safari. You mentioned that the issue occurs about 50% of the time, the next time that it occurs can you immediately check to see if the new password shows up in the extension?

Does this only occur for passwords that the extension generates and suggests for you? Or can you also reproduce the issue if you type in your own password and save that using 1Password in Safari?

I look forward to hearing from you.

-Dave

Hm, seemingly can't reproduce at all anymore, random or not. Tested using https://fill.dev/form/registration-email just now.

One of the sites I reset earlier and had the issue with was GitHub, but I don't really want to deal with resetting it again just to test.

And I did check earlier, the password does show up in the extension even when it didn't show up in the app.

@asportnoy

Thank you for the reply. The next time that the issue occurs please note the time when it occurs and then I'd like to ask you to create a diagnostics report from your iOS device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/140519/safari-extension-sync-issues
• Your forum username: Asportnoy
• The time that the issue occurred.
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave