Safari extension unreliable and slow

Hello @xeyr! 👋

I'm sorry to hear that 1Password for Safari isn't performing as well as it should on your Mac. Has this started recently? Or has it been something that you've been seeing for some time?

As a first step, can you please update 1Password for Safari to version 2.17.1, there are some improvements there that might help. You can update using this guide: How to keep 1Password up to date in your browser

I'd also suggest restarting your Mac after the update. I look forward to hearing from you.

-Dave

Feels like it's been getting worse over the last few months - and I've probably noticed it more because a couple of months ago I changed jobs and have been switching a lot between devices (work laptop / personal laptop / mobile).

I've updated the safari extension and rebooted - will keep an eye on it.

@xeyr

Thank you for the additional details and for updating to the latest version. If you continue to see issues then please let me know and we can dig deeper. 🙂

-Dave

Been a minute … but I just noticed 1p take ~15-20 seconds to unlock in Safari.

Woke computer from sleep, went to http://www.velocityfrequentflyer.com/my-velocity/activity?explicit_login=web and clicked on the login field. I unlocked using the touch ID prompt, but the UI in the form field still showed as locked for a long time. It did eventually unlock and fill the field.

I can't consistently reproduce this, and it's not usually this bad - but it does still have intermittent lag when unlocking via Safari.

It's so frustrating. I'm on MacOS 14.1.2 and it started happening months ago even on 13 but seems to be getting worse. Slow to open, CC autofill sometimes doesn't open, and just had it open up 5-6 tabs of "Welcome to 1password" about 30-45min after it refused to open for autofill. When things are working, it still takes 15-20 seconds to open up. Clicking on the icon near the address bar does nothing or sometimes just pops up a 75x75ish pixel gray box but does nothing. I'm getting close to dumping 1p.

"I'm getting close to dumping 1p."

Same, i'm already looking at alternatives, it's been constantly unusable in Safari for me.

@edasi and @realdannys

I would urge you to send in a support request and let the team take a closer look at your configurations. They may need diagnostic reports, which are not possible here in the community. Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

Happened again for me - also after waking from sleep (different website though).

It is extremely slow and unreliable for me as well ever since upgrading from version 7 to 8. But, in the past day, it has forgotten how to unlock on my MacBook with Touch ID, which is annoying, but I also realized it's unlocking very quickly and reliably on typing the password.

The same here. I have a feeling that the problem has arisen since Safari can work with multiple profiles. Not so much the 1Password 7 to 8 upgrade.