Safari for Mac 1password 8 won't autofill

Hey @davidpetraz, what is the keyboard shortcut that you're using? When you unlock the 1Password app, does the 1Password extension unlock as well, or do you have to unlock the extension separately? Do you ever run into issues where the extension is slow to open or perhaps does not open/work at all?

Hi,

this are my shortcuts settings:

This is generally what my process looks like:
https://share.cleanshot.com/UZj8zv

Thanks for checking this. David

@davidpetraz thanks for the info. From the screen recording, I do see that you have Safari's default password manager enabled. That can interfere with 1Password. Are you able to disable it? Here's how to do that: https://support.1password.com/disable-browser-password-manager/#if-youre-using-safari-mac

After doing that, can you go to our test form at https://fill.dev/form/login-simple? On that form, please type in a fake username and password, and then click to Save in 1Password. Do not submit the login and try to sign in.

Once the login has been saved, please refresh the page and use your keyboard shortcut to to fill the login. Please let me know what happens when you do that.

Hi. I've done that and the shortcut is just dead. :( I'm getting the prompt to use my saved password but I have to click it (and I have to be logged in 1P.
https://share.cleanshot.com/YB3vDf5f

I would like just to use my keyboard shortcut without having to log in to 1P, then get a prompt to log-in and have my password filled in. That's how i worked before I updated to the new version. Thanks for your time, David

Hey @davidpetraz,

I'm sorry for the ongoing trouble. I wonder if changing the keyboard shortcut back to the default (command+backslash) would make a difference, could you try this and let me know if it changes the behaviour you are seeing at all?

Hi. A don't seem to be able to do this. It goes like this:
https://share.cleanshot.com/yxMQXwSz

Other combinations are OK to type in, but are dead as the shortcut.

Hi @davidpetraz

That is most certainly odd behaviour. In looking at your recording from the 21st, it looks like the webpage reloads when you tried your keyboard shortcut, so it seems like something is being registered. At this point could you try replicating the behaviour with your Cmd + Option + < shortcut and sending some diagnostics into our support email so we can take a closer look?

https://support.1password.com/diagnostics/?mac

https://support.1password.com/cs/extension-console-log/#safari

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/134037/safari-for-mac-1password-8-wont-autofill#latest
• Your forum username: davidpetraz

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Hi, thanks, I can do that, but just to be clear – nothing commenced the page reload, it was me doing that manually. The shortcut wasn't working so I just reloaded the page to see if it helps. The shortcut is just plain dead and what happens is just nothing. :)

@davidpetraz

On the off-hand chance did you have 1Password 7 installed? If so, you might consider opening it and setting the shortcuts to something different, quitting it completely and then try to set the shortcut again in 1Password 8. We look forward to hearing from you and looking at the report.

First I uninstalled 1P7 and then installed 1P8 and set up the shortcut. I've now tried to change it to a new, different shortcut but it still does nothing.. Should I install 1P7 for the reason of changing to shortcut? It seems quite odd to me to do that. But I will try anything as I need this to work. 1P7 worked much better for me, because this takes time instead of saving it now. Thanks for your help.