Skip to main content
K
kenp
February 20, 2025
Question

Safari "not finding server"

  • February 20, 2025
  • 2 replies
  • 230 views

Recently finding I can't open the Safari for Mac extension.  Clicking on the 1Pass icon, I'm presented with "Safari can't find the server https://my.undefined/signin?auth-only=1."  What's the fix?  Also, what is the "my.undefined" server? Don't recall seeing that when previously logging in.  Thanks!

2 replies

1P_Dave
1P_Dave
1Password Employee
February 21, 2025

Hello @kenp! 👋

I'm sorry that you're running into trouble when signing into 1Password. Just to clarify, are you clicking on the 1Password extension icon in Safari's toolbar? Or are you clicking on a bookmark in Safari's Bookmarks Bar? You can see the difference below: 


Can you also tell me if you're able to sign in to your 1Password account using this direct link: 1Password.com.

-Dave

K
kenpAuthor
February 21, 2025

I'm using the extension icon, the same method I've used successfully in the past.

1P_Dave
1P_Dave
1Password Employee
February 21, 2025

@kenp 

Hmm that's definitely strange. Can you tell me if you're able to sign in using this link: 1Password.com. This will tell me if the issue affects the account as a whole or just the extension in Safari. 

Can you also post a screenshot of what you see when you see the unverified message? Please make sure that the entire error message is in the screenshot along with Safari's address bar.

-Dave

K
kenpAuthor
February 21, 2025

FYI, I have no problem accessing the site and my account via my iPhone app.

K
kenpAuthor
February 21, 2025

Also, was successful logging in using my MacBook Pro with the Avast browser but not with Firefox.  Get screenshot below each time I enter my normal sign in email.

 

1P_Dave
1P_Dave
1Password Employee
February 21, 2025

@kenp 

I'm sorry that you're still unable to sign in. Please try clearing the browser history/cache in your browser and turning off any VPNs that you might be using. If you still see the same issue then I'd like to request a console log from your end: Save a console log in your browser

Please attach the console log to an email sent to support@1Password.com 

With your email please include: 

  • A link to this thread: https://www.1password.community/discussions/1password/safari-not-finding-server/151886
  • Your username: kenp


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

Terms & ConditionsAccessibility statement

©2026 1Password. All rights reserved.
4711 Yonge St, 10th Floor, Toronto Ontario, M2N 6K8, Canada