Question

Safari "not finding server"

Forum|Forum|1 year ago
February 20, 2025
9 replies
230 views

Recently finding I can't open the Safari for Mac extension. Clicking on the 1Pass icon, I'm presented with "Safari can't find the server https://my.undefined/signin?auth-only=1." What's the fix? Also, what is the "my.undefined" server? Don't recall seeing that when previously logging in. Thanks!

1P_Dave

1Password Employee

Hello @kenp! 👋

I'm sorry that you're running into trouble when signing into 1Password. Just to clarify, are you clicking on the 1Password extension icon in Safari's toolbar? Or are you clicking on a bookmark in Safari's Bookmarks Bar? You can see the difference below:

Can you also tell me if you're able to sign in to your 1Password account using this direct link: 1Password.com.

-Dave

K

kenpAuthor

I'm using the extension icon, the same method I've used successfully in the past.

1P_Dave

1Password Employee

@kenp

Hmm that's definitely strange. Can you tell me if you're able to sign in using this link: 1Password.com. This will tell me if the issue affects the account as a whole or just the extension in Safari.

Can you also post a screenshot of what you see when you see the unverified message? Please make sure that the entire error message is in the screenshot along with Safari's address bar.

-Dave

K

kenpAuthor

FYI, I have no problem accessing the site and my account via my iPhone app.

K

kenpAuthor

Also, was successful logging in using my MacBook Pro with the Avast browser but not with Firefox. Get screenshot below each time I enter my normal sign in email.

K

kenpAuthor

Support ticket ID is GNT-84112-914

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