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December 12, 2022
Question

Safari stealing focus

  • December 12, 2022
  • 36 replies
  • 1637 views

Hi! Something strange is happening since a while. Safari has begun frequently stealing focus. After some investigation it seems that it's tied to the 1Password extension (I don't have any proof yet, but when disabling it the issue is not present). It seems to happen when a website perform an auto refresh. If I'm on another virtual desktop, it scrolls to the one containing Safari, bringing it to front. You can imagine how disturbing it is. I don't have any other extension loaded in Safari.

Am I the only one?

Thanks!


1Password Version: 8.9.10
Extension Version: 2.4.1
OS Version: macOS 13.0.1
Browser:_ Safari

36 replies

steph_giles
1Password Employee
December 14, 2022

Hey @emix,

I'm sorry for the trouble. In order to try and understand what may be causing the issue can you test it with the integration between the browser and your 1Password app disabled to see if you see the same behaviour, Here's how:

  1. Right click the 1Password icon in your browser toolbar
  2. Disable 'Integrate with 1Password app'

Let us know how you get on with this so we can see where the issue lies.

In addition, I think if you are able to send a screen recording of the strange behaviour you are seeing this could be helpful. If you would prefer to send this is in an email please send it to support+forum@1password.com with a link to this thread.

Thanks very much!

December 14, 2022

Hi @steph_giles,

thanks for commenting! I'll have a try and will come back when I have news.

Speak soon!

December 14, 2022

@steph_giles it seems that disabling that option didn't mitigate the issue. However if I debug the extension with the Safari Web Inspector when the issue occurs, I get this error. Hope it can help you to identify the issue.

steph_giles
1Password Employee
December 14, 2022

Thanks for the update @emix.

I think it would be useful if we could take a closer look at some logs and what may be going wrong. I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thank you!

March 24, 2023

I think I have been seeing this issue since upgrading to 1Password 8 - have you had any success with debugging/fixing the issue please?

March 27, 2023

@AlecLU not unfortunately, this is still happening and is very annoying :(

steph_giles
1Password Employee
March 29, 2023

Hi @emix,

I'm sorry for the ongoing trouble, did you email in with the logs?

March 30, 2023

Hi @steph_giles,

here is the support ID: [#QRB-42262-284]

steph_giles
1Password Employee
March 30, 2023

Thank you @emix, let's continue troubleshooting over email.

May 10, 2023

@steph_giles did you get anywhere on this? I see this as well. working away and "bam" safari window pops to the front. It's random, super annoying, and I have no repro steps. I found this thread with a google search. Been occurring for months...