Skip to main content
BKrnk
September 4, 2023
Question

Safariextension stops working - Communication failed

  • September 4, 2023
  • 18 replies
  • 459 views

After installing the current beta, the Safari extension no longer works. I get the error messages (displayed in the screenshots below)

I restarted the phone already. Login in the 1Password app is possible.

Here some screenshots:


1Password Version: 8.10.16 (81016015)
Extension Version: Not Provided
OS Version: iOS
Browser: Safari

18 replies

September 8, 2023
  1. yes
  2. TOTP App
BKrnk
BKrnkAuthor
September 8, 2023
  1. Yes and 2. TOTP App

But as I understand if you login on a computer you need to put your security code aswell.

1P_Dave
1Password Employee
September 8, 2023

@hevak and @BKrnk

Thank you! I've passed this information along to our development team, it will help us to narrow and ultimately prevent the issue from occurring in the first place. The team and I appreciate both of your assistance. 🙂

-Dave

ref: dev/core/core#23840

FriedEngineer
September 10, 2023

I am also seeing this on the Test Flight beta as well (1Password for iOS 8.10.16 81016026, on BETA channel).

The 1Password app is working but extension seems to be completely broken. I cannot get it to unlock with either FaceID or my password (I tried manually typing it in as well as copying and pasting it in).

1P_Dave
1Password Employee
September 11, 2023

@FriedEngineer

Thank you for also reporting the issue, our developers are working on getting a fix included in a future beta version of 1Password for iOS. For now, you can workaround the issue by using the stable version instead: ‎1Password: Password Manager on the App Store

-Dave

TataruTaru
September 13, 2023

More of a continuation on the fault. I can login fine with faceID, however I get a red cloud marker on both iOS and iPadOS 17 using the BETA.

I've done the steps in the first post, but it doesn't seem to connect, when I press the cloud, it asks if I want to continue to sign in, but it just shows the same issue

Edit: Just saw the closed topic below about this. Sent in a report too, so I’ll leave it at that..

September 13, 2023

Also seeing this issue in 1P 8.0.16 (81016026) TestFlight Beta, on both iOS 16.6.1 and iOS 17 RC Beta. 1P Account has hardware TOTP enabled.

1P_Dave
1Password Employee
September 14, 2023

@TataruTaru and @eccgecko

Thank you for the reports. We hope to have a fix included in a future update to the beta version. For now, you can workaround the issue by using the stable version instead: ‎1Password: Password Manager on the App Store

-Dave