Question

Salesforce passkey not working as security key or built in authenticator

Forum|Forum|1 year ago
September 27, 2024
4 replies
645 views

Anyone else run into issues recently with Salesforce using a passkey from 1Password?

I had a passkey registered as a security key in Salesforce, but it also worked as a built in authenticator.

A few days ago I started to get an "undefined error" when trying to use it or register a new passkey.

Salesforce won't try to fix it, as they say they only support built in authenticators like Windows or Mac, or security keys like yubi keys.

I did try to register using a passkey native to windows and it works fine, so I'm wondering if this is a change on the 1Password side.

I have a video of the issue, but I don't want to share it on an open forum because it has my email address.

1Password Version: Not Provided
Extension Version: 8.10.46.26
OS Version: Windows 11
Browser: Chrome

Browser Extension

1

1P_Evon

1Password Employee

Hello, @passwordsbeegon. Thank you for writing in. I am sorry about the issue you are running into.

So that I can take a closer look at the issue you are experiencing, I’d like to request that you send us some information to mailto:support+forum@1Password.com. With your email, please include the following:

A link to this thread: https://1password.community/discussion/148476
Your forum username: passwordsbeegone
A browser console log: https://support.1password.com/cs/browser-console/
A video of the issue. If the file is too large to attach, let us know, and we can send you a secure upload link.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and ensure it has reached the right place. Thank you!

-Evon

P

passwordsbeegonAuthor

If anyone else stumbles on this thread, support said they're aware of this issue and some users have told them its working in Firefox, but not Chrome. With no ETA on a potential fix.

1

1P_Evon

1Password Employee

@passwordsbeegon, thank you for the update! 🙂

ref: SNF-96458-611
ref: dev/core/core#33083