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March 28, 2024
Question

Scary notification: Microsoft was used to sign into ...

  • March 28, 2024
  • 3 replies
  • 107 views

This pop-up appeared underneath my 1Password extension icon in Firefox.

Pretty terrifying -- I surely never want to have 1Password sign me into anything without me explicitly requesting and approving it.

Best I can tell, the pop-up didn't correspond to any action taken by me. I have multiple browser windows open, and I'm not sure if I saw this when it first appeared or if I "revealed" it when switching to another browser window.

I am not signed into Microsoft/Office/Outlook, and I do not believe I went through an explicit sign-in process for any other site today.

I see other some other users have reported this symptom, but the cause/resolution isn't clear to me.

Not sure how to repro but am happy to provide any information or follow any suggestions to help diagnose it.


1Password Version: 8.10.28
Extension Version: 2.21.0
OS Version: Win11 [Version 10.0.22631.3296]
Browser: Firefox 124.0.1

3 replies

1P_Tommy
1Password Employee
March 29, 2024

@captainahab

It could be some false positive trigger based on what happened. I'd recommend getting you into email support where the team can help direct the steps and hopefully find a cause/resolution.

Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question. Also, include a link to this topic to help us connect the dots.

March 29, 2024

@1P_Tommy Thank you - done.

1P_Dave
1Password Employee
April 1, 2024

@captainahab

Thank you! If you haven't received a reply yet then post the Support ID here (it will look something like [#ABC-12345-678]) and I'll get the ticket chased for you. 🙂

-Dave