Question

Seeing "Offline. Changes won't appear on your other devices until Password reconnects."

Forum|Forum|3 months ago
March 12, 2026
2 replies
86 views

I am seeing this error when trying to look at an attachment:

"Offline. Changes won't appear on your other devices until Password reconnects."

Nothing is different on my side though. I've tried signing out and back in, but same issue.

I do see an active incident on the Status page for the `op` CLI - is the GUI app using the CLI to download attachment files, or something like that?

W

waddupcaseAuthor

Some sort of outage is currently preventing me from downloading attachments - ideally all attachments would be available locally, by default, all the time.

Could you consider making this the default behavior?

1P_Dave

1Password Employee

Thank you for the feedback! The 1Password app caches files on your device when you view them but I can see how enforcing that all files are cached locally would be useful and I've filed a feature request on your behalf.

-Dave

CFP-19380

W

waddupcaseAuthor

Thanks Dave, I appreciate it. I needed those files at the exact moment that your outage happened, and a few things come to mind:

The error message did not communicate what was actually going on - it made it seem like it was an issue on my side, and I spent a bunch of time trying to debug it - ideally this error message would be more accurate, and would direct users to the Status Page and show if any active incidents are relevant to the error.
All attachments should be available locally, cached, by default (at least on Desktop apps). The cloud side should simply be there for backup and sync.

Thanks for listening, I appreciate your engagement here!

1P_Dave

1Password Employee

Hello @waddupcase! 👋

I'm sorry that you're running into issues when viewing some of your files. Earlier today, our development team addresses and issue where users were unable to retrieve documents across multiple platforms. This included degraded performance or failures when attempting to access documents via the CLI as well as through the 1Password app: Degraded performance for retrieving documents

Originally the issue was thought to be limited to the CLI but our status page was updated when the scope of the issue was clarified.

The issue is now resolved. Please lock and unlock 1Password and then try to view your files again. Let me know if you still see any issues.

-Dave

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