Question

Selecting ‘password’ prompt at a sign in brings up Authenticator and iCloud Keychain menu

Forum|Forum|3 years ago
May 31, 2023
3 replies
930 views

When I go to sign in to a site or app on my iphone I get presented with the ‘password’ button to select. I pick that but instead of 1password coming up a menu with ‘Authenticator’ and ‘icloud keychain’ appears from the bottom of the screen. This didn’t used to happen, so I’m guessing it’s a configuration I have changed by accident but I can’t find out what. Any help or suggestions greatly appreciated!

1Password Version: 8.10.6
Extension Version: Not Provided
OS Version: 15.7.5
Browser:_ Safari
Referrer: forum-search:https://1password.community/search?Search=Selecting%20%E2%80%98password%E2%80%99%20prompt%20at%20a%20sign%20in%20brings%20up%20Authenticator%20and%20iCloud%20Keychain%20menu

iOS

1P_Dave

1Password Employee

Hello @westy! 👋

I'm sorry that 1Password isn't appearing when you try to sign in to an app or website on your iPhone. As a first step, I would like you to make sure that you have turned on AutoFill to work with 1Password:

On the Home screen, tap Settings.
Tap Passwords > Password Options.
Turn on AutoFill Passwords.
Select 1Password.
De-select any other password managers listed here.

Then try to fill your login again using this guide: Use 1Password to fill and save on your iPhone and iPad

Let me know if that doesn't work. 🙂

-Dave

W

westyAuthor

Hi Dave, Thanks for the quick reply. You got it in one! Not sure when I changed the settings but it was on for authenticator and not for 1password. Changed and sorted.

Thanks again.
Richard.

1P_Dave

1Password Employee

I'm happy to hear that everything is working now. 😊

-Dave

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