Question

selector inside username and password fields flickers off for familytreedna.com

Forum|Forum|1 year ago
October 21, 2024
3 replies
95 views

Recently when logging into familytreedna.com I found that the 1Password selector that shows up in the username and password fields does not work there. The icon does not show at the right until I click in the box. The icon then shows up and the list of accounts pops up and then goes away before I can select one. Other sites work but I can't tell what's going on with Family Tree DNA.

1Password Version: 8.10.50
Extension Version: 8.10.50.15, also 8.1.50.8
OS Version: macOS 13.7
Browser: Arc, Chrome, Brave, Firefox

Browser Extension

1

1P_Evon

1Password Employee

Hello, @beirne. Thank you for reaching out. I'm sorry about the issue you're bumping into.

I've done some testing on https://www.familytreedna.com/sign-in but haven't been able to recreate the same problem. Here's a short video demonstrating this -> https://share.cleanshot.com/PkF3LDhd.

Are you experiencing this problem on all browsers and using the stable version of the 1Password extension? Does the same problem occur in a private/incognito window with only the 1Password extension enabled in the browser?

-Evon

B

beirneAuthor

The problem has gone away. I was off the computer yesterday and when I went back this morning the selectors in the fields worked fine. I see the version went from 8.10.50.8 to 8.10.50.13, so maybe something in there fixed it.

1

1P_Evon

1Password Employee

@beirne,

Thank you for the update. I'm glad to hear you are no longer encountering this problem. The update in the beta version may have resolved it. Let me know if there's anything else I can assist you with.

-Evon

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