"Set Up Another Device" not working in macOS Chrome extension

@melorama I have the exact same issue. You have to temporarily disable the desktop app integration, then add the new device/extension, then re-enable the desktop app integration.

@melorama:

When I click the "I found my account details" link, it brings the 1Password desktop app into focus, but nothing happens, and I cant enter my account credentials.

When your 1Password for Mac app opens, are you able to open Preferences > Accounts tab, and enter your credentials there?

Just to humor the stated instructions, I actually did copy each line of data into the clipboard individually, thinking it might be appending the data to the system clipboard, but even when I do this, nothing happens.

The clipboard does not append data if you copy information one after the other: every time you copy something, it replaces the existing clipboard contents. If you want to copy multiple items, you should copy and paste each one before you copy the next.

I had the same issue and I had to temporarily disable the "Integrate with 1Password app" toggle to make it work.

@ag_ana I can enter account details in the app, that's not where the issue lies. The problem is that when adding a new account in a browser via the 1Password X extension in Chrome, "I found my account details" is a link to the 1Password app which just focuses the app without doing anything else.

Even worse, if you choose you're logged in on iOS and then click "I found my account details" it still opens the desktop app! That doesn't make sense, if I declare I'm signed in on iOS then that's a different device and opening the desktop app won't do anything.

@mgol:

Even worse, if you choose you're logged in on iOS and then click "I found my account details" it still opens the desktop app! That doesn't make sense, if I declare I'm signed in on iOS then that's a different device and opening the desktop app won't do anything.

Perhaps I am misunderstanding something, but are you expecting something else to happen at that step? If you are trying to add your account on a macOS device, and you have found your credentials inside the iOS app, then the 1Password app will open on your Mac so you can add your account on that device. It sounds however like that's not what you want, so what would you be expecting to happen instead?

I am not trying to add an account in my macOS app, in the app I already have both my accounts (personal & the work one). I just switched from the classic Chrome extension to the 1Password X one and by default it only signed me to my personal account. I wanted to add my company one there as well which was impossible until I temporarily disabled the "Integrate with 1Password app" toggle in the extensions settings.

@mgol:

I am not trying to add an account in my macOS app, in the app I already have both my accounts (personal & the work one).

Understood! It sounds like in this case the extension and the app went out of sync, so it would explain why temporarily disabling the integration allowed you to add your account there. Thank you for sharing this, I am sure other members of the community will find this useful in case they stumble upon the same behavior :+1:

Since it seems to be faced by multiple people, can the 1Password team look into it to fix the issue? This shouldn't be happening...

@mgol:

I believe the developers are aware of this and are indeed investigating the reports :+1: