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Fooligan
July 1, 2023
Question

Setting Up A Passkey At CVS

  • July 1, 2023
  • 30 replies
  • 4464 views

I tried setting up a Passkey on the CVS website using 1Password, but there is an error that says Try Again. This behavior is the same in Safari and Chrome.


1Password Version: 1Password for Mac 8.10.8 (81008045)
Extension Version: 21300007, on BETA channel
OS Version: macOS 13.4.1 (22F82)
Browser: Safari & Chrome

30 replies

steph_giles
1Password Employee
September 22, 2023

I have added you all as affected users to the internal issue.

Thank you for your patience whilst we look to improve the behaviour on this site!

ref: dev/core/core#22788

drekula
September 23, 2023

@steph_giles please add me, too

September 23, 2023

Had the same problem today.

jefftb
September 25, 2023

I went to create a Passkey on CVS and it created it within Google Chrome instead of 1Password. I have Chrome's password manager turned off, but still saved a Passkey.

September 27, 2023

Same here using Brave. I have Brave's password manager set to use 1Password, but it saved the passkey to Brave, no option to save it to 1Password. I deleted it from Brave and now it won't prompt me to create one again.

1Password Employee
September 27, 2023

@drekula @fastrhythm @jefftb @awinter Our developers are still working on a fix. In the meantime, I have added you all as affected users to the internal issue above. I apologise for the inconvenience this issue is causing and thank you for your patience while we continue working to improve 1Password.

September 28, 2023

Confirming that I saw the same problem.

steph_giles
1Password Employee
October 3, 2023

I'm sorry for the disruption @wavesound, thank you for your patience!

October 6, 2023

I didn't get the error "1Password encountered a problem" while setting up passkey on CVS.com
The only option to save the passkey was in macOS Settings>Passwords. Toggled on the setting to save passkey in iCloud Keychain. This was the only option; Never saved in 1Password. I submitted a support ticket for this, but it was before I joined the 1Password Community where I see developers are aware of an issue with CVS passkeys.

October 11, 2023

Confirmed I'm having the same issue with cvs.com