Setting up passkey results in disappearance of 1PW item in app

Hello @IzvorMusic! 👋

I'm sorry that you ran into trouble when saving a passkey for your Discord login. That definitely isn't the correct behaviour, when you save a passkey to an existing item in 1Password that item should remain active and not archived.

Can you tell me a little more about how you saved the passkey? Which browser did you use and on which device? What version of 1Password do you have installed? Are you able to reproduce the issue if you save a passkey again?

Is there a way to have the search function also search the archive?

You can search through the Archive in the desktop app by opening the Archive from the sidebar and then clicking the Find button:

-Dave

Thanks for your reply and for the tip on searching the Archive. It seems it is a separate search from the Main window, and I can see the reasoning for that, although it threw me last night.

I saved the passkey by choosing "Update item" rather than "Create new item". (I'm not sure I remember those options accurately.)

Browser: Arc 1.61.2
Mac: 14.6.1
1P: 8.10.44

I haven't attempted to reproduce the issue yet, being a bit gun-shy till I know what might be going on.

Thanks,
David

@IzvorMusic

Thank you for the reply, I'll try to reproduce the issue on my end. If you do see the issue again then I'd like to ask you to create a diagnostics report from 1Password in your browser:

Sending Diagnostics Reports (browser extension)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/148509/setting-up-passkey-results-in-disappearance-of-1pw-item-in-app
• Your forum username: IzvorMusic

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave