Settings were reset and Touch ID isn't working

Hello @sashk! 👋

I'm sorry that you're running into a few different issues with 1Password on your Mac. I'm glad that you were able to open the app's Settings window. So that I can investigate the Touch ID and settings issue further, I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/147490/settings-were-reset-and-touch-id-isnt-working/p1?new=1
• Your forum username: sashk
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

I sent an email, but never received the support id number (iCloud), resent email from another mailbox -- same, no response. Perhaps your support email is going to /dev/null?

@sashk

I'm sorry that you didn't receive an auto-reply. Did you send the email to the following specific address:

support+forum@1Password.com

I'm not seeing an email from the email address that you use for the forum. Did you use a different email address? Can you check your spam/junk folder?

-Dave

I sent to email you mentioned and I used a different email, actually two other emails.

@sashk

I believe that I've located your emails and I see that we've sent you a few replies. Can you check your spam/junk folder of all of the email addresses that you used to see if our responses ended up there?

-Dave

ref: LBY-87974-712

Dave,

Thanks. Is email starts with a@ and ab@?
Or with letter “i“?

I see that you were able to respond to my colleague's email. If you have any other questions then please continue the conversation there.

To prevent duplication of efforts, I'll close this thread.

-Dave

ref: LBY-87974-712