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christo
August 31, 2026
Question

Setup problems

  • August 31, 2026
  • 2 replies
  • 4 views

I had an account with an old email and I did not renew it. I created a new account and I have been successful in signing in to the website. 
However, in the the actual app, the old account is still there and as I try to add the new account using the new email address, the secret key and password and it fails constantly saying there must be a typo when there is not.

How do I get the app on the Mac to use the new account?

 

    2 replies

    1P_Dave
    1Password Employee
    1P_Dave
    1Password Employee
    September 1, 2026

    Hello ​@christo! 👋

    I’m sorry that you’re running into trouble when adding your new 1Password account to the app. The following steps will get you up and running again: 

    🚨 Before proceeding, make sure that you have a copy of your Emergency Kit, you know your account password, and that you're signed into 1Password on another device and see all of your items there. This will permanently sign out your account from the 1Password desktop app.

    1. Reset the 1Password desktop app: How to reset the 1Password app on a specific device
    2. In your browser, sign in to your account on 1Password.com.
    3. Click your name in the top right and choose Set up another device.
    4. Click "Use your account on 1Password for Mac" and allow your browser to open 1Password.
    5. Follow the prompts to setup the 1Password app.

    Let me know if you run into any issues. 

    -Dave

    christoAuthor
    September 2, 2026

    Thank you. All is well now. I have to use 1Password.eu not .com

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