"Shared" vault not syncing between users

Hey, @cara 

Can you clarify if you are using a shared vault amongst all members of the team and placed the item in that vault or if you're sharing a link?

If you have 1Password for business you have phone support options. What type of membership do you have?

Thanks for responding -  We are using a shared vault among all team members, and one of the team members placed the item in that vault.

We have the Teams Starter Pack Plan. Since there are only three of us in the office, it was more cost-effective to do that, although we are a business. I suppose that means we didn't get the phone support service.

The most common reason we see in support is the user was not confirmed. They are still in a pending state. So they are basically siloed off from everyone else. Can you or your admin/owner check to ensure everyone has been confirmed. As long as you have invite permissions you should be able to confirm the user.

If you continue to have trouble please email us using `support@1password.com` That will allow us to check account details. We don't have access to those in the community.