Sign-in credentials are not preloading, again!

Forum|Forum|2 years ago
September 22, 2023
3 replies
95 views

When I try to launch a website that is saved in my Logins I only get the username and password to preload 40-50% of the time. Then I'm forced to copy and paste the credentials one at a time. This has been an ongoing problem for me for years.

I just replaced my Mac, downloaded the extension and installed 1PW8, but sure enough, I see no improvement in the functionality of 1PW. I must be doing something wrong, as I can't believe 1PW can work this way for everyone?

1Password Version: 8.10.16
Extension Version: 2.15.1
OS Version: macOS 13.6
Browser: Safari

Browser Extension

steph_giles

1Password Employee

Hey @sorazem,

I'm sorry for the delay in getting back to you.

Can yo provide me with an example of a website where you are experiencing this behaviour? Do you have the website URL for the login page saved within your item for this website?

Any detail would be really helpful!

A

Anonymous

Steph. Thank you for responding. Since I reached out for help, I have discovered a couple other issue that I would like to resolve first. In Safari "Settings", I see a yellow alert trinagle that I can't resolve. And second, when I try to access a Login within the Safari Browser I can't scroll down below the first seven Logins. When I grab the scroll bar tab with the mouse curser it looks like it is going to scroll down the list but it just vibrates and remains on the first page of Logins... I have attached screenshots of both issues. Scott

steph_giles

1Password Employee

Hey @sorazem,

I see my colleague is assisting you over email, let's continue the conversation there.

Have a great weekend!

ref: GME-99564-951

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