Question

Sign in into Outlook - Passkey doesn't work anymore

Forum|Forum|1 year ago
April 26, 2025
3 replies
236 views

Hello,

I used to login to Outlook mail website with the Passkey without problems, but lately refuses to do.

The website pushes me to scan a QR to login, OK it does, but Passkeys doesn't work anymore?.

I'm sending some screenshots of the messages that is shown.

Anything I should do to fix the login process?.
Help or any other ideas is welcome.

Thanks

Images included:

Used to click on the first option and then the Passkey was recognized

If I choose the Other ways to sign in, then appears a QR

Non-Technical Question

1P_Tommy

1Password Employee

@Mapleman

Do you have 1Password installed in this browser? Are you prompted for other sites that you may have that use passkeys? Currently it looks as if no passkey is found. This could be from a configuration change. e.g. disabling a vault or disallowing 1Password the ability to provide a passkey. Do you recall making any changes like that?

MaplemanAuthor

Hi,
Thanks for your reply.
Yes, I have the add on installed in Firefox, updated today the last version (program+add on) sometimes the login process goes without problems, some days I have to use 2 Factor Authentication method.

I deleted all MS data and start from scratch but have the same results.