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November 18, 2024
Question

Significant performance drop since 8.10.52 update on both macOS/Windows

  • November 18, 2024
  • 4 replies
  • 97 views

When I click on [All items] located on the upper-left corner:
* it now takes 3s on macOS M1 Max version to load and display all 5237 items instead of 0s before.
* it now takes 5s on Windows ARM version to load and display all 5237 items instead of 1s before.

I changed nothing on my setup which can alter the performance.
Each of my items has an icon that I uploaded.


1Password Version: 8.10.52
Extension Version: Not Provided
OS Version: latest
Browser: Not Provided

4 replies

1P_Dave
1Password Employee
November 19, 2024

Hello @VincentBounce! 👋

I'm sorry that you're seeing different performance after updating to the latest version of 1Password. I'd like to ask you to reproduce the issue again and create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

December 9, 2024

Your support ticket ID is PYZ-54338-396.

1P_Dave
1Password Employee
December 10, 2024

@VincentBounce

Thank you for posting the Support ID, one of my colleagues will reach out to you via email soon. Please continue the conversation there.

-Dave

ref: PYZ-54338-396

December 16, 2024

This performance drop was not solved on 8.10.52 nor 8.10.54.

But it was just solved on 8.10.56 on both macOS/Windows.

I didn't find which improvement solved this among this list https://releases.1password.com/mac/8.10/#changelog can you tell me what did you change to solve this?