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S
srp
March 27, 2023
Question

Signin on "https://cotrip.org" is not working

  • March 27, 2023
  • 3 replies
  • 86 views

After a signup (which doesn't offer to save site / login information either), clicking "my cotrip" (to log in) pops up a modal window but the 1Password icon doesn't appear in username or password fields, and the browser toolbar "autofill" option doesn't work either.

Steve

1Password Version: 1Password for Mac 8.10.3 (81003012)
Extension Version: 2.8.1
OS Version: Ventura 13.2.1
Browser:_ Chrome 111.0.5563.110 (Official Build) (arm64)

3 replies

1P_Tommy
1Password Employee
1P_Tommy
1Password Employee
March 28, 2023

@srp

  1. Please check for Chrome updates. I see Version 111.0.5563.146 here on my end. It might be Chrome is ready to update now.
  2. Look for our helper in the menu bar near the WiFi indicator and the clock. Right-click (Option-click) on the helper and select Quit.
  3. Quit your browser.
  4. Open 1Password and your browser. Does this help?
S
srpAuthor
March 28, 2023

Thanks @1P_Tommy : That wasn't it. Same problem after updating. I'm also having the same problem in Safari as well.

1P_Tommy
1Password Employee
1P_Tommy
1Password Employee
March 29, 2023

@srp

My apologies. I can confirm that 1Password is not shown in the login window. I'll be happy to file a report on this behavior to see if there is anything we can do here. You could optionally email the extensions team to see if they have any alternatives to suggest. Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question if you would like to do so.

ref: dev/core/core#21014

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