Signing back into IPhone with 2FA

Forum|Forum|3 years ago
July 15, 2023
3 replies
97 views

Hello

I lost my iPhone so am setting one up from scratch.
I am still signed into 1Password on my iPad and MacBook Pro. I have 2FA turned on.

But the authenticator app I used was on my iPhone - so I don't have access to that anymore.

I tried setting up 1Password by scanning the QR code on my MacBook Pro - but it asks me for a code on my iPhone (I assume one from the authenticator app)

How do I get back into my iPhone? I have tried signing into 1password on the web, but had the same issues.

Thanks
Andrew

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macOS

GreyM1P

1Password Employee

Hey there @daviesapn

If you're still signed in to 1Password on your Mac, you can use it to turn off two-factor authentication so that you can set it up again:

☞ Turn on two-factor authentication for your 1Password account – If you lose access to your authenticator app or security key

When you've turned off two-factor authentication for your 1Password account, you'll be able to set it up again just like before. :)

— Grey

A

Anonymous

Thanks so much for this! I should have thought of that.

All sorted now

Thanks again,
Andrew

1P_Tommy

1Password Employee

On behalf of Grey, you're welcome.

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