Question

since the update from the 1password app on ios face id is not working

Forum|Forum|9 days ago
June 23, 2026
1 reply
41 views

Hi

Since the update from the 1password app on version 8.12.24 face id does not work properly. Of course the face id is activated on all levels. I reinstalled the app, turned on and off face id but no success. If i start the app it ask me for the pw all the time instaed of face id. Someone else hast the same isse?

regards

iOS

Trevor_1P

1Password Employee

Hi @gerardkorda,

To help us further look into this, I'd like to ask you to create and share a 1Password diagnostics report from your iOS device:

Send a diagnostics report (iOS)

Attach the diagnostics to an email message addressed to support@1password.com. With your email please include:

- A link to this thread: https://www.1password.community/discussions/1password/since-the-update-from-the-1password-app-on-ios-face-id-is-not-working/171378

- Your forum username: gerardkorda

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

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