So many issues upgrading from 1Password 6 to 1Password 8 Free Trial

July 7th On my Apple Mac computer I upgraded from 1Password 6 to 1 Password 7 and to 1 Password 8 for the free 14 day trial and I got this pop up. 

So NOT a great start!  I did a Chat and I request a support person to contact me and receive email that they have received my request and I get ticket no.  

July 8th.  No emails and I checked spam.  I decide to look around 1Password 8 since my 14 day trial has started to tick away.  I have added the extension and two iPhones. I notice that I have TWO of everything.  Upon further investigation I find that I have 4 vaults.  “Personal” with 642 items,  “Imported default” with 642 items,  “Imported Passports” with 1 item and “Passports” with 1 item.  ALL the Personal and Imported default are duplicates.  The only difference is in the Imported default vault there is the SAME tag in every item.  TAG:  From 1Password 7 2026-07-08 02:17  I again did a CHAT and was requested a support person for this issue so looking for duplicates doesn’t work because of the tag.

July 9th I finally receive an email from support asking me an array of questions that I answered in my reply email as soon as I saw the email.

July 10th (today) NOTHING from know one!  How long does it take to get support?  I’ve been using 1Password since 2011 and really resisted moving to the subscription but want to give it a try.  I fell like I can’t play around with it until I hear from support.  This is frustrating and my husband is ready to give up on 1Password for the lack of easy quick support!

Do I wait?  Do I try and make changes?  How best to remove the duplicate items?

Thanks in advance.

Terry