[solved] family member complains brave extension prompt for password incessantly

Nvm family member says installing desktop app solves the issue

Hello @kimsia! 👋

Thank you for reaching out! I'm happy that your family member was able to improve the situation by installing the desktop app, that's what I could have recommended as well. When the desktop app is installed you can unlock 1Password in the browser using biometrics and you won't always be prompted for your account password when you close and reopen the browser. That being said, your family member can further adjust how often they're prompted to unlock 1Password by changing their auto-lock settings:

• How to set 1Password to lock automatically

And, if they haven't already, I also recommend that they turn on biometric unlock so that they can unlock 1Password using their fingerprint or Windows Hello instead of having to type in their account password all the time:

• On Windows: Use Windows Hello to unlock 1Password on your Windows PC
• On Mac: Use Touch ID to unlock 1Password on your Mac

I hope that helps! 🙂

-Dave