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JonasH
December 31, 2025
Solved

SOLVED: Had ver 7, said in app get 1 year free upgrading to 8. Didn't get it!

  • December 31, 2025
  • 1 reply
  • 167 views

On my iPhone I have version 7 since many years. In app it said: Upgrade to ver 8 and get 1 free year (personal license). When I did I got message "Promocode not valid" and ended up with a "14 day trial". Any one else had the same problem, and if fixed how?

Best answer by JonasH

Contacting support solved the issue.

1 reply

JonasH
JonasHAuthorAnswer
January 2, 2026

Contacting support solved the issue.

1P_Dave
1Password Employee
January 5, 2026

@JonasH 

I'm glad that our support team was able to help! 

-Dave