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October 20, 2021
Question

Some fields are not syncing to iOS

  • October 20, 2021
  • 4 replies
  • 60 views

Hi,
I've added some new fields in one entry on my Mac but the fields and notes are not syncing to iOS.
Is this a known bug?


1Password Version: 8.4.0
Extension Version: Not Provided
OS Version: macOS 11.6

4 replies

1P_PeterG
1Password Alum
October 22, 2021

Hi @Torqueville, this is not a known bug AFAIK. Our specialists would be happy to look into it for you, though!

If you'd like us to take that step, send a quick message to support+mac@1password.com (and make sure to include a link to this discussion, so we understand that you are you.) Over there, we can investigate what might be causing this strange inconsistency. Thanks for letting us know about it!

October 24, 2021

Hi @1P_PeterG
I'll send an email later. As per screenshot, on my Mac I've added a new text field and this one is not getting synced to iOS.

Edit: And I just realized that if I only add a text value, without first creating a new section --> No Sync
Creating a new section then adding a text value to this section --> OK Sync.

K_J__1P
1Password Employee
1Password Employee
October 25, 2021

@Torqueville Thanks for that additional information! There is a known bug that 1Password 7 does not allow editing the default sections in a template, but 1Password 8 does. If fields are added to the default section, they will not show in 1Password 7.

Thanks for reporting the issue and I'm glad you found a workaround!

K_J__1P
1Password Employee
1Password Employee
October 25, 2021

@Torqueville Apologies. My previous answer was somewhat incorrect.

This appears to be a bug in the current version of 1Password 7 for iOS and will be fixed in the next release. Cheers!