"Some of your settings have been reset" after update [See Approved Answer]

Hello @Swerve! 👋

We recently released a new version of 1Password and have received reports that some users are having their settings reset. The error message itself doesn't tell me enough information to advise on the specific cause and, so that I can investigate this further, I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/147503/some-of-your-settings-have-been-reset-after-update
• Your forum username: Swerve
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

ref: dev/core/core#31863

see the same message and wondering the same thing... would be nice to know what the deal is here without having to reach out to support.

I am angry!
This message has been put into 1Password with the intention of popping up at some point.
It is unacceptable that there is no information readily available for those who search, which explains what this message means. If you're going to mess with my settings without giving me a chance to stop you, at least have the decency to explain what you were thinking.

WHAT was changed. WHY was it changed. And why is it not in the release notes?

Who thought it is a good idea to change things behind my back, make omnious remarks and force me to beg for an answer.
Am I not paying you? Am I not the customer?

@hansenc and @Quantum_Libet

I'm sorry for the disruption that the message is causing. The team is aware that some users who have updated to the latest version of 1Password are seeing their settings be reset. We're currently investigating the cause of the issue and a diagnostics report will help move the investigation forward:

I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/147503/some-of-your-settings-have-been-reset-after-update#latest
• Your forum username: username
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

@1P_Dave happy to send but the file is almost 60mb. Is there a way to upload to you? Gmail won't send it unless I put in Google Drive. I'm fine with doing that too just not sure if thats acceptable.

@hansenc

Thanks for the reply. Usually a diagnostics file of that size can indicate repeated log lines. Try right-clicking on the diagnostics report and clicking Compress. If the resulting compressed diagnostics report is less than 20MB then attach it directly to your email.

If the compressed file is still too large then send an email to support+forum@1password.com and include a link to this thread. Post the Support ID that you receive here and I'll be able to find your email and email you a secure upload link that can handle larger file sizes.

-Dave

@1P_Dave compressed works fine, i just sent it. Thanks.

The team is aware that some users who have updated to the latest version of 1Password are seeing their settings be reset.

I am sorry to have to say it like this, but that is not the problem, and the wording you have chosen is not correct.

We are not talking about a cryptic error message from a crashed program that nobody could have guessed a user would see. We are talking about a dialogue in 1Password that was provided by a programmer because actions were performed that led to a partial reset of the settings.

Somebody at 1Password knows what has been done, because they have programed it. And that means it is not surprising.

You literally keep all my secrets. I trust you with the most important data.
A message that you have done something behind my back and no one is prepared to explain what it was and why it was necessary makes me uneasy.

This is exactly the message I would expect if you found a security flaw in your software and tried to cover it up - push out an update that resets some parameters and hope nobody notices. I am not saying that you did this, but it has happened before with other companies.

sorry forgot to include

Your support ticket ID is CMP-91985-662.

@Quantum_Libet

Your diagnostics report will contain more specific information than the warning message in the app, which is why the team would like to review it so that they can provide you with more information. I do understand that the in-app message could be more specific and I'll pass that feedback along to the team internally. In the meantime, sending in a diagnostics report is the only way for the team and I to identify more specifically why settings were reset in the 1Password app on your Mac so that we can investigate the situation further.

If you're unable to send in a diagnostics report then I'd like to ask some questions to better understand what might have trigged the message in your case (and to pass this information along to the development team investigating the issue):

1. If you set your preferred settings again and then quit 1Password from the macOS menu bar (right-click on the 1Password icon then select Quit), do your settings reset again?
2. Are you running any software that backups/restores files on disk?
3. Have you recently restored a device image from backup (using a tool such as Time Machine on macOS)?
4. Have you modified 1Password’s settings.json file directly? Or used a tool to modify that file?
5. Have you reset the 1Password app in the past on the affected device?

@hansenc

Thank you for posting the Support ID! One of my colleagues will send you a reply via email once they've finished reviewing your diagnostics report.

-Dave

ref: CMP-91985-662