Sometimes sync stops working until I lock and unlock again

Hey @c__,

I'm sorry for the trouble you are having with your items syncing across devices. It is only in your browser you are not seeing the item?

Can you see if these steps to re sync your account improve things?

1. Right click the 1Password icon in your browser toolbar and choose Settings.
2. Under General, disable "Integrate with 1Password app".
3. Under Accounts & Vaults, sign out of your account.
4. Sign back into your account.

Let us know how you get on!

Hi Steph,

The browser version of 1Password (on several different computers) is 99% of my usage. I haven't observed the issue on any other client, but I rarely use those.

I disabled app integration, signed out and back in. (I did not realize I would have to find and reenter my secret key.)

Hey @c__,

Apologies for the lack of heads up on needing your Secret Key. Did the steps improve things?

Hi Steph,

It is hard to say if it has improved things yet. I have not noticed the issue recur since, but the issue was infrequent and subtle anyway.

Was there a specific reason to believe there is a bug in the browser extension <-> app integration that would cause syncing to stop working? It seems to me like something that should work whether or not the option is enabled.

Thanks,
Conrad

Hey @c__,

You're right, there is currently an issue that our team are investigating which is related to information syncing with our servers which I believe you ran into. I have added you as an affected user, I'm sorry for the disruption.

Let us know if there is anything else we can help with at all.

Hi Steph,

The issue is still occurring after changing that setting.

Hey @c__,

I'm sorry for the ongoing trouble. I think at this point it would be useful if we could take a closer look at some logs and what may be going wrong.

I'd like to ask you to reproduce the issue and send over a console log from your browser:

• Save a console log for 1Password in your browser

Please attach the report to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Thanks Steph, I'll try to grab a console log the next time I can reproduce the issue.

Sounds like a plan, @c__! If the issue does come back, please don't hesitate to reach out and let us know about it with your console logs.

I forgot to grab a console log, but there appears to be a UI for the problem now?

Why did my 1password vault go "offline" and how do I prevent this from happening in the future?